returns

returns & exchanges

due to the handmade nature of our pieces, we do not accept returns for change of mind.

we only accept returns if:

~ you received the incorrect item, or

~ your item arrived damaged.

if this happens, you must contact us within 48 hours of delivery with clear photo proof.

approved returns must be sent back to us at the customer's expense. once received and inspected, we will:

~ ship the correct replacement at no additional cost, or

~ issue store credit if a replacement is not available.

we do not offer refunds. store credit will be issued in the form of a digital gift card.

to begin a return request, please email: info@oleamade.co.za